Q1.-When will I receive my order?

You will receive a confirmation of your order via email as soon as the order has been received. Crownshill Shoes despatchs all products that are AVALIABLE IN STOCK within the next 2-3 working days. Please read the “Shipping Information” for delivery times. For international shipments, Crowhnhill Shoes may not be responsible for the delays that might come.

Q2.-How do I know if the shoes are my size?

Crownhill Shoes uses the European standard size, but to provide our customers the best purchase, we have included a table of equivalence of international sizes which you can know the exactly size. We also can advise you on this in customerservice@crownhillshoes.com.

Q3.-Where can we send your Crownhill Shoes products?

Crownhill Shoes offers an international shipping service. However, certain objects have restrictions when sending them to some destinations because they don’t accept imports or we are not allowed to export them to the specific destination. If any issue with the shipping destination chosen arises, we will contact you immediately.

Q4.-At what time are the goods delivered?

The delivery will be from 9 am to 6 pm (Monday to Friday). If you are not at home when the order arrives, the delivery company will leave the instructions to reach you and come back the next following day on the time that best suits you. Orders shipped on Friday are not delivered, will be delivered the next following Monday or the next business day.

Q5.-What happens if my order arrives damaged?

If your order arrives damaged, please notify us the problem immediately via customerservice@crownhillshoes.com. Crownhill Shoes has an insurance policy that covers all damages in the products during its shipping.

Q6.-How can you order a product which size is not available?

If there is no size available for the product you want to buy, you can order it clicking on “request size not available” and then choose the model and size on the display. You can also request it by email directly to customerservice@crownhillshoes.com. When your order is available, we will contact you before shipping it.

Q7.-How secure is Crownhill Shoes Online shopping platform?

We use high-level software SSL encryption and all purchases and transactions are protected by 128 – bit SSL encryption programs.

Q8.-Which is the reason why my credit card has been rejected?

Your credit card may be rejected for many reasons:

  1. Your credit card is not activated for the online shopping. Please, get in touch with your bank in order to activate it.
  2. Your credit card may be expired. It is important to check that your card doesn’t exceed the date of your expiration.
  3. You may have reached your credit card limit. Please, check with your bank that you don’t have exceeded your daily limit of purchases.
  4. You may have entered a wrong number or code. Make sure you complete all the fields.
  5. If your credit card has not been issued by your bank in the same country you are making the purchase, it won’t authorize the purchase through the payment getaway of the bank.

We use our own and third parties to improve your experience and our services. You can get more information in our Cookies Policy. Cookies Policy.